Education Background
Experience
Seasonal Customer Representative – LCBO
Location: On-site (Pickering, Ontario)
Duration: Nov 2024 – Dec 2024 (2 months)
Key Responsibilities:
Assisted customers with product-related inquiries and provided personalized recommendations on alcoholic beverages.
Delivered excellent customer service, ensuring a positive shopping experience.
Handled cash register operations and managed transactions efficiently.
Promoted and upsold "staff picks" and featured products.
Supported charitable donation campaigns and community events.
Achievements:
Achieved a staff pick upsell rate of up to 30%, driving increased sales.
Boosted charity donation participation to 28%, contributing to community impact efforts.
Location: On-site (Hong Kong)
Duration: Sep 2023 – Jul 2024 (10 months)
Key Responsibilities:
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Enhanced students’ understanding of subject matter by incorporating real-world examples into lessons.
Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Provided personalized tutoring to students with diverse learning needs.
Tutor – Science Workshop HK Limited
Research Assistant Intern – Department of Physics, Hong Kong Baptist University
Location: Hybrid (Hong Kong)
Duration: May 2023 – Aug 2023 (4 months)
Key Responsibilities:
Developed and maintained internal tools using Python, Flask, and JavaScript.
Managed cloud services using Amazon EC2 and S3 for scalable applications.
Collaborated with cross-functional teams to streamline system workflows.
Created interactive prototypes using Figma to improve UX design.
Achievements:
Constructed a workflow automation that improved efficiency and reduced manual tasks.
System Developer – Ubivox Limited (Part-time)
Location: On-site (Hong Kong)
Duration: Jul 2022 – Sep 2022 (3 months)
Key Responsibilities:
Conducted data analysis and statistical research for academic projects.
Assisted professors in preparing research papers and conference presentations.
Utilized Python to automate data cleaning and reporting processes.
Applied analytical skills to improve research accuracy and insights.
Achievements:
Identified a design fault in a prototype and experiment through data analysis, providing actionable suggestions for improvement.
George Brown College, Toronto, Canada
Program: Analytics for Business Decision Making
GPA: 3.9
Graduation: May 2025
Hong Kong Baptist University, Hong Kong
Degree: Bachelor of Science in Business Computing and Data Analytics
Honours: Second Class (Division I) Honours
Graduation: July 2024
Location: On-site (, Scarborough, Ontario)
Duration: June 2025 – Present
Key Responsibilities:
Managed end-to-end sales operations (quotations, payments, delivery), ensuring a consistent customer experience.
Acted as a liaison between customers, operations, and developers to support cross-functional collaboration and requirement clarification.
Supported e-commerce platform operations and system upgrades through data maintenance and user acceptance testing (UAT).
Provided consultations and solution recommendations to customers, aligning operational requirements with platform capabilities during pre-sales discussions.
Achievement
Maintained 100% customer satisfaction with zero complaints or refunds through strong stakeholder communication and problem-solving.
Delivered a 3× improvement in operational efficiency by implementing Python-based automation for data extraction and reporting.
Played a key role in a major online store redesign, driving 83% growth in website sessions and a 63% increase in conversion rate through data-driven optimization.